PrepperGo support
Help without exposing your household plan.
Use the route that matches your request. Share the smallest amount of information needed to reproduce or resolve the issue.
This is not an emergency channel
PrepperGo cannot dispatch help or monitor urgent messages. In an immediate emergency, contact local emergency services and follow official alerts.
Prepper+ binders and delivery
Review your first requested print-and-ship date, quarterly schedule, contact email, and mailing address on the Prepper Binder page while signed in. For an address change after preparation has started, a missed mailing, or a damaged binder, contact us with the request date. Please keep private household records out of the email.
Email binder support in Gmail ↗Gmail doesn't open? Email preppergoapp@gmail.com.
Billing and cancellation
Manage renewal or request an eligible unused-time refund on the Pricing page while signed in. If those controls are unavailable, email us from your account address with the charge date and issue. Do not send card numbers or passwords.
Email billing support in Gmail ↗Gmail doesn't open? Email preppergoapp@gmail.com.
Product and account help
For sign-in, cloud sync, inventory, plans, photos, or accessibility problems, describe what you expected, what happened, the device and browser you used, and the approximate time.
Email product support in Gmail ↗Gmail doesn't open? Email preppergoapp@gmail.com.
Marketplace correction
Report a broken retailer link, changed product, recall, unsafe claim, missing disclosure, or potential conflict. Include the marketplace item name and the public URL involved.
Report a marketplace issue in Gmail ↗Gmail doesn't open? Email preppergoapp@gmail.com.
Privacy or account-data request
Request access, correction, export help, or deletion from the email address used for your account. We may verify the request before acting.
Email a privacy request in Gmail ↗Gmail doesn't open? Email preppergoapp@gmail.com.
Security report
Send a minimal description with the subject below and ask for a secure channel. Do not email passwords, authentication tokens, household records, precise locations, or working exploit details.
Start a security report in Gmail ↗Gmail doesn't open? Email preppergoapp@gmail.com.
Before sending account data
Never send your password, sign-in link, access token, full household export, payment details, or precise emergency-plan locations. Review the Privacy Policy for data choices and request handling.