PrepperGo support
Help without exposing your household plan.
Use the route that matches your request. Share the smallest amount of information needed to reproduce or resolve the issue.
This is not an emergency channel
PrepperGo cannot dispatch help or monitor urgent messages. In an immediate emergency, contact local emergency services and follow official alerts.
Product and account help
For sign-in, cloud sync, inventory, plans, photos, or accessibility problems, describe what you expected, what happened, the device and browser you used, and the approximate time.
Email product supportMarketplace correction
Report a broken retailer link, changed product, recall, unsafe claim, missing disclosure, or potential conflict. Include the marketplace item name and the public URL involved.
Report a marketplace issuePrivacy or account-data request
Request access, correction, export help, or deletion from the email address used for your account. We may verify the request before acting.
Email a privacy requestSecurity report
Send a minimal description with the subject below and ask for a secure channel. Do not email passwords, authentication tokens, household records, precise locations, or working exploit details.
Start a security reportBefore sending account data
Never send your password, sign-in link, access token, full household export, payment details, or precise emergency-plan locations. Review the Privacy Policy for data choices and request handling.